Privacy Policy

Last Updated: December 2025

Artiphex Social ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media management platform at https://social.artiphex.com/ (the "Service").

By using Artiphex Social, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.

1. Information We Collect

We collect several types of information to provide and improve our Service.

1.1 Information You Provide Directly

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs, clickstream data
• Usage Data: Features used, content created, scheduling patterns, interaction with AI tools
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, and similar tracking technologies

1.3 Information from Third-Party Platforms

When you connect social media accounts to Artiphex Social, we may receive:

• Basic profile information from connected platforms
• Page/account metrics and analytics data
• Engagement data (likes, comments, shares, followers)
• Content posted through or retrieved from connected platforms
• Audience insights and demographic information

1.4 AI-Related Data

Our AI features process:

• Content you input for AI generation or optimization
• Prompts and instructions provided to AI tools
• AI-generated outputs and your modifications to them
• Usage patterns of AI features for service improvement

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Operations

• Creating and managing your account
• Processing payments and subscriptions
• Providing access to platform features
• Connecting and managing your social media accounts
• Scheduling and publishing content on your behalf
• Generating AI-powered content and recommendations
• Providing analytics and performance insights

2.2 Service Improvement

• Analyzing usage patterns to enhance features
• Developing new features and services
• Improving AI model performance and accuracy
• Conducting research and analysis
• Debugging and troubleshooting issues

2.3 Communication

• Sending service-related notifications
• Responding to inquiries and support requests
• Providing updates about changes to our Service
• Sending marketing communications (with your consent)
• Notifying you of security issues affecting your account

2.4 Security and Compliance

• Detecting and preventing fraud, abuse, and security incidents
• Enforcing our Terms and Conditions
• Complying with legal obligations
• Protecting our rights and the rights of our users

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Contractual Necessity: Processing necessary to provide the Service you requested
• Legitimate Interests: Processing for our legitimate business interests, such as improving services and preventing fraud
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal Obligation: Processing required to comply with applicable laws

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers We share information with trusted service providers who assist us in operating our Service, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Customer support tools
• Email service providers

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Social Media Platforms When you use Artiphex Social to publish content, we transmit your content and necessary account information to the respective social media platforms according to their APIs and terms of service6.

4.3 AI Service Providers Our AI features may utilize third-party AI services. Data processed through AI features may be shared with these providers subject to appropriate data protection agreements.

4.4 Legal Requirements We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Artiphex, our users, or others.

4.5 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.6 With Your Consent We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Achieve the purposes outlined in this Privacy Policy

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as maintaining financial records).

Content you published to third-party social media platforms through our Service remains on those platforms according to their respective retention policies.

6. Data Security

We implement robust technical and organizational security measures to protect your personal information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Access Controls: Role-based access controls and authentication requirements
• Infrastructure Security: Secure cloud infrastructure with regular security audits
• Employee Training: Security awareness training for all team members
• Incident Response: Established procedures for detecting and responding to security incidents
• Regular Testing: Periodic vulnerability assessments and penetration testing

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability You have the right to request access to the personal information we hold about you and to receive it in a portable, machine-readable format.

7.2 Correction You may request correction of inaccurate or incomplete personal information.

7.3 Deletion You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Restriction You may request that we restrict the processing of your personal information in certain circumstances.

7.5 Objection You may object to processing of your personal information based on legitimate interests.

7.6 Withdraw Consent Where processing is based on consent, you may withdraw your consent at any time.

7.7 Exercising Your Rights To exercise any of these rights, please contact us at social@artiphex.com. We will respond to your request within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our Service.

8.1 Types of Cookies We Use

8.2 Managing Cookies Most web browsers allow you to control cookies through browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

8.3 Do Not Track Some browsers offer a "Do Not Track" (DNT) setting. We currently do not respond to DNT signals, but we honor Global Privacy Control signals where required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer personal data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with recipients
• Compliance with applicable transfer mechanisms under GDPR and other laws

10. AI and Automated Decision-Making

10.1 How AI Processes Your Data Our AI features analyze content you provide to generate suggestions, optimize posts, and provide recommendations. AI processing is designed to assist your content creation—you maintain control over what content is ultimately published.

10.2 Training and Improvement We may use aggregated, anonymized usage data to improve our AI models. We do not use your specific content to train AI models without your explicit consent.

10.3 Human Review Significant decisions affecting your account are subject to human review. You may request human review of any AI-assisted decision that affects your account or access to the Service.

10.4 AI Limitations AI-generated content should be reviewed before use. We do not guarantee the accuracy, appropriateness, or legal compliance of AI outputs.

11. Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Children's Privacy

Artiphex Social is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at social@artiphex.com.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making
• Right to lodge a complaint with a supervisory authority

Our lawful bases for processing include contractual necessity, legitimate interests, consent, and legal obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

16. Data Protection Officer

For privacy-related inquiries or to exercise your rights, you may contact our data protection team:

Email: social@artiphex.com Subject Line: Privacy Inquiry

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Artiphex Social Email: social@artiphex.com Website: https://social.artiphex.com/

We will respond to your inquiry as promptly as possible, typically within 30 days.